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Case Study #5 : eRate Wi-Fi Deployment K-8 School

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OVERVIEW:
When Mary Immaculate School, non-profit Archdiocese of Los Angeles school, they needed a Wi-Fi solution that would provide ubiquitous and reliable Wireless coverage through the campus on a minimum budget.

Students and faculty use a mixture of Windows laptops, iPads, Chromebooks, and Macs to access the Wi-Fi network.   The school needed seamless and reliable coverage throughout the campus, cloud based management, built in content management, and security Wi-Fi connectivity, and minimal IT intervention.

REQUIREMENTS:
Campus-wide high performance Wi-FI
Dual-band WIFI 802.11ac
Ubiquitous coverage
Compatibility with mixed Windows/Mac, Chromebook environment
Centralized, Cloud based management and administration

SOLUTION:
13 Xirrus XR-630 dual-band access points
Xirrus XMS Cloud
Xirrus EasyPass

BENEFITS:
Complete Wi-Fi coverage across the school which is consistent 
Stable and consistent Wi-Fi coverage
Cloud based central management and administration without need for an onsite controller
Xirrus Easy Pass allows guests to self-register and securely connect to network without certificates or installing applications
Integrated application control and security features allows highest level of security for Wi-Fi users

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Case Study #1: Pre-Kinder to K8 School

Problem:

Most of the school’s 48 PCs were antiquated, without hardware or software standards.  PCs were not networked with limited access to the internet.  Software applications and software licensing were outdated.  No network server was available to securely share documents.  The technical support for computer issues was unreliable at best. Unattractive and outdated web site.

Solution:

After meetings with users and data collection, a plan to overhaul the computing environment was implemented: Upgrade about half of PCs to meet minimum hardware standard.  2. Negotiate and deploy volume software licensing.  3. Install Windows 2003 network server to run shared applications, provide private folders, enable students, faculty, and staff to share information through group and public folders, and provide secure backup.   4. Institute network security.  5. Ability to remotely manage and troubleshoot network server and desktops. 6. Design and maintain school web site.  7. Provide user training.  8.  Assign and train school computer coordinator responsible for submitting computer and web service requests via online submission web page or call in for urgent service requests.  Service requests are automatically tracked and prioritized in a database and serviced promptly via remote control or onsite.

Benefits:

All PCs run licensed versions of Windows XP, software applications, and anti-virus at discounted price.  For example, through Microsoft volume licensing, MS Office 2007 suite which retails for $299 purchased for $59 per PC.  All hardware and software applications and software licensing is tracked inventoried.  Deployment of the Windows 2003 server allows students, faculty, and staff to security share documents, share printers, and run server applications.  An intranet web site provides up-to-date documents and training materials for school staff, faculty, and students.  An attractive web site provides up-to-date information, printable documents, and on-line submission forms for parents and the general public.  The school blog site enhances the school education curriculum by allowing students and teachers to post articles relevant to the course being taught.  User documents, shared group documents are stored on the server and backed up on a daily basis.   Services requests are submitted via a web based helpdesk system and serviced promptly.

Case Study #2 : UCLA

Problem:

Major UCLA institution with 16 centers and programs. Unstable server. Non-existent disaster-recovery and computing standards. Network software and hardware were antiquated and most software applications available to network users did not meet user's software application needs.

Solution:

Developed long-term solution and addressed immediate problems: Outdated and unstable network, inadequate software and hardware, unhappy users, and virtually no computing standards. Three phase was plan was instituted: Phase I: Construct a solid network infrastructure: Category 5 Ethernet cabling to each desktop, fault-tolerant network servers, manageable hubs, and a dedicated wiring room. Phase II: Upgrade or replace the about half of the antiquated 150 workstations to provide compatibility with new network standards. The cost of the upgrading or replacing the desktops would be funded jointly by program. Phase III: Equip each network workstation with a user-friendly menu system and applications. In addition, user training via online reference guides, printed user manuals, and group training sessions would be used train users of the new network resources.

Benefits:

Meets or exceeds UCLA standards and service requests are promptly serviced and tracked via a help desk system developed in-house. Online computing standards and guidelines are updated on a regular basis. Fault-tolerant network equipment and backup equipment provides maximum (99.9%) network reliability. Written disaster recovery plans kept up to date to recover from network emergencies.

Case Study #3 : Los Angeles Convention and Visitor’s Bureau

Problem:

With 75 employees and remote offices in Tokyo, London, and Beijing, the company needed a continuous data protection system for the Microsoft Exchange mailboxes, Microsoft SQL server data, and network server shared folders. 

Solution:

Deployed 10 TB redundant Windows 2003 storage server based running Microsoft Data Protection Manager in addition to long-term tape backup solution.   Exchange data, SQL data, and server shares are shadow copied every backed-up every 15 minutes recovery point and 40 day retention.

Benefits:

Provides continues data protection of  Exchange data, SQL data, or shared network data with a retention range of  1– 448 days and up to 15 minute recovery points, providing disk based recovery and tape-based, long-term archival storage for a complete data protection and recovery solution.

Case Study #3 :  Los Angeles Convention and Visitor’s Bureau

Case Study #4 : Major Banking Institution

Problem:

With 16 banking offices in Southern California, the company needed reliable and flexible field technical support for all of the branch offices from Santa Barbara County to San Diego County.

Solution:

KDC Technologies provides full spectrum of flexible field technical support services including PC/Break fix, IMAC(installs, moves, additions, changes), technology refresh, asset management life cycle management for all 16 branch offices.  Support includes desktops, laptops, network printers, network devices, in-house banking apps, video conferencing, and handhelds.  Coordinate troubleshooting calls with in-house IT staff using Remedy ticketing system.  Provide remote support to banking employees.  Plan, schedule, and implement hardware upgrades, application role outs, and new branch office setup.

Benefits:

The client reduced support costs and receives flexible field support by certified and experience technicians.  The client can reduce or increase the size of support staff as needed without hiring full-time employees.

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